by Barbara McNichol
Do you know the difference between an “active” voice and a “passive” voice? Do you know when—and how—to use active verbs and passive verbs to get your message across?
Should you even care?
Yes. Because choosing the right voice changes your message. Don’t let a poor choice trip you up!
Here’s an explanation of the difference between the two voices and why you should pay attention.
How will I recognize active verbs?
These sentences feature active verbs:
- Joanna manages the human resources department.
- Spencer purchases all the office supplies.
- Erik generates $1 million in annual revenue.
Read the same sentences using passive verbs:
- The human resources department is being managed by Joanna.
- All the office supplies are being purchased by Spencer.
- $1 million in annual revenue is being generated by Erik.
The first group of sentences follows a Subject + Verb + Object structure. The second set gets the same message across but in more words. Yet, it lacks clarity and precision.
Why should I choose active instead of passive verbs?
Consider these three reasons:
- Active verbs declare who or what is—or should be—performing the action. You avoid confusion, guesswork, and dodging responsibility. (More on this point to follow.)
- Active verbs make your writing flow better. In business writing especially, your colleagues and clients demand you get to the point quickly.
- Active verbs eliminate the need for extra words, which requires striving to “whack wordiness” in your writing.
When should I use a passive voice?
If you can’t identify the “doer” of the action—the subject—the sentence has probably been constructed in the passive voice.
Even when the subject is clear, though, two clues help you identify “passive” sentences:
- The word “by”
- Variations of the verb “to be”
Use of a passive voice often leads to weasel-like language and can undermine your credibility in business communication. Your readers might think you’re avoiding taking responsibility for an aspect of your company’s service. This could set them on edge.
However, a passive voice can be useful when you require ambiguity. For example:
- Refunds will not be issued.
- Email inquiries will be answered in two business days.
- Votes will be tallied at the end of each session.
Read the same sentences with an active voice:
- The accounting department will not issue refunds.
- Jackson is responsible for answering email inquiries in two business days.
- The nomination committee will tally votes at the end of each session.
Using passive voice can be appropriate when you honestly don’t know the identity of the subject. For example:
- The bank was robbed this afternoon.
- Your product will be delivered tomorrow.
- A ten-thousand-dollar donation was made at the fundraiser.
As details become available, though, you can rewrite the sentences in active voice:
- A former employee, Robert Smith, robbed the bank this afternoon.
- Helen will deliver your product tomorrow.
- The Watson family made a ten-thousand-dollar donation at the fundraiser.
Using active verbs gets others to act.
Readers who understand who is doing the action, where, when, and why, without having to filter through extra words will likely join your cause. This applies to a discussion, a marketing campaign, or even a job application.
Consider these examples:
Passive: Public meetings are being held by the engineering team to discuss the merits of our building proposal.
- Active: The public is invited to meetings with the engineering team to discuss our building proposal.
- Passive: Feedback will be encouraged when our engineering team provides their update to the community.
- Active: The community is encouraged to provide feedback to the engineering team.
- Passive: Repairs are being done on the faulty security software by our IT department.
- Active: The IT department is repairing the faulty security software.
Now it’s your turn. (It’s okay to make up a subject here. Write your answer in the Comments section below.)
- Passive: This policy is being implemented in an effort to streamline our process.
Brevity is still bliss.
When writing fiction or nonfiction for recreational readers, using an interesting turn of phrase or literary device like alliteration makes reading a joy. But when readers have to have information quickly, don’t wax prophetic. Use the right tools to help you get to the point and improve your results.
If you’d like to learn more about ways to whack wordiness and tune up your written communication skills, contact me.
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