by Joan Burge (used with permission)
Did you know that changing just a few of the everyday words you use while conducting business can actually enhance people’s positive impressions of you? Here are three highly effective tips you can start using today.
- “Do” or “can” instead of “try.” When you’re a pro at what you do, you understand the importance of managing expectations among the people you support and work with in the office. That’s why so many of us use the word “try” (as in, “I will try to have that report finished Tuesday”) to buffer our schedules and communicate parameters on tasks and projects. Problem: “Try” has a somewhat wimpy connotation, as if you’re unsure – even when you aren’t, of course! Solution: Replace with variations of the words “do” or “can” instead – and focus on what is definite: “I’ll do a preliminary outline by Tuesday for review,” or “I will complete a preliminary outline Tuesday.”
- “Believe” instead of “think” or “feel.” If you’re a careful listener, you’ll often hear people say something like, “I think/feel the best course of action is….” Communication experts agree that replacing “think/feel” with “believe” expresses even more assertiveness and self-confidence to management, colleagues and clients: “I believe you’re right.” Bonus fact: To communicate even more directly and succinctly, practice dropping the use of “I believe” and stick with the statement itself: “You’re right.”
- “And” instead of “but.” Here’s one of my favorites! See if you can tell the difference between these two statements: “I know you’ve missed the deadline, but…” vs. “I know you’ve missed the deadline, and….” The first sets up a negative “but,” which precedes bad news – and since people know this, they tend to get defensive or tune out whatever follows, regardless of its legitimacy. Conversely, the second statement acknowledges the bad news, yet skillfully avoids the sense that a shoe is about to fall. Result? The “and” says, “We can work on a solution, which is more important than the blame right now” – and people are far more likely to listen, meaning communication improves.
Successful professionals focus on what I call the Can you think of additional ways to change commonly used words or phrases so co-workers and clients respond even better? I encourage you to delve deep and test new ways to communicate verbally and in writing!
Known as the pioneer of the administrative training industry, Joan Burge is an accomplished author, professional speaker, consultant, and corporate trainer. She is the founder, CEO, and visionary of Office Dynamics International, an organization that provides high-performance executive and administrative assistant training and coaching.
How could you change commonly used phrases to increase the responses you get? Share your ideas here.
by Barbara McNichol
As a life-long editor who’s had a professional editing service for 23+ years, I frequently trip over embarrassing writing mistakes—e.g., “except” instead of “accept” or “complement” instead of “compliment” and hundreds more. Clearly, English is a tricky language!
The question I’ve asked for eons is “How can I help people avoid embarrassment and quickly find the correct word?” So I coined the Word Trippers model as a way to quickly distinguish between tricky words. Here’s an example:
Affirm, confirm – “Affirm” means to declare positively or firmly, to assert as true or factual, while “confirm” means to verify, make firmer, strengthen, support or establish validity. “Working on the campaign helped confirm my intention to go into politics,” he affirmed in his announcement speech.
I couldn’t stop! After creating an extensive resource featuring 390+ common Word Trippers, I sent out Word Tripper of the Week for 3+ years, and I featured Word Trippers in my WordShops.
Then it dawned on me. I could combine Word Tripper of the Week with proven writing techniques through an innovative subscription resource: Word Trippers Tips. It’s designed for:
- Business professionals
- VAs and admin assistants
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- High school and college students
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Word Trippers Tips assists people who value accuracy in communication.
- Saves you time looking up definitions
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Word Trippers Tips saves me a lot of research time because it gives me a quick reference instead of going to Google. I save every Word Tripper of the Week so when my boss or co-workers disagree on how to use a word, Word Trippers becomes the referee. All of us live on email. If someone sends me one that’s sloppily written, it’s like saying, “I don’t have time for you.” I want to be sure I write clearly and accurately. Word Trippers Tips is perfect for me! – Susan Powell, Team Lead, Ratner Companies
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